> ## Documentation Index
> Fetch the complete documentation index at: https://docs.membase.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Troubleshooting

> Get help with Membase. Chat with us from the dashboard, report bugs, suggest features, find troubleshooting tips, and connect with the Membase community on Discord.

## Get Help

<CardGroup cols={2}>
  <Card title="In-Dashboard Support Chat" icon="comments" href="https://app.membase.so">
    Open the support chat widget in your dashboard to message the Membase team directly. This is a separate chat from Chat with Memory. Ask account questions, report issues, and get fast responses without leaving the product.
  </Card>

  <Card title="Discord Community" icon="discord" href="https://discord.gg/vHgtDd6UTK">
    Join 800+ members to discuss Membase, get help, and share ideas.
  </Card>

  <Card title="Product Roadmap" icon="map" href="https://membase.canny.io/">
    See what's planned, suggest features, and vote on what gets built next.
  </Card>

  <Card title="Bug Reports & Feedback" icon="flag" href="https://membase.canny.io/feature-requests">
    Report bugs, share feedback, and track the status of your submissions.
  </Card>
</CardGroup>

## FAQs

<AccordionGroup>
  <Accordion title="What AI agents does Membase support?">
    Membase supports Cursor, ChatGPT, Claude, Claude Code, Codex, VS Code, Poke, Gemini CLI, and OpenCode, plus plugins for [OpenClaw](/connectors/openclaw) and [Hermes](/connectors/hermes). For Claude Code, use the [Membase Claude Code plugin](/connectors/agents/claude-code); MCP remains available as a fallback.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes. Membase uses industry-standard encryption for data in transit and at rest. Your memories are private to your account and are never shared with other users or used for training.
  </Accordion>

  <Accordion title="Can I delete all my data?">
    Yes. You control deletion at several levels:

    * **Memories**: Delete individual rows from the **Memories** table, or select multiple rows for bulk delete. See [Memory](/features/memory#deleting-memories).
    * **Wiki documents**: Delete a single document from its page, or bulk-select rows in the Wiki Table View. See [Knowledge Wiki](/features/wiki#managing-wiki-documents).
    * **All memories from a source**: Use the **Delete memories** action on the **Sources** page to remove every memory that came from that source (for example, all Slack memories). Disconnecting an integration only stops future sync; existing memories remain until you delete them.
    * **Notion live-synced Wiki documents**: Use the Notion source card on the **Sources** page to remove synced Wiki documents. This removes documents created by Notion live sync, but does not remove one-time Notion file imports. If you keep Notion connected, future syncs can recreate source-backed documents. When prompted, you can also choose whether to remove synced documents that were edited in Membase.
    * **Entire account**: Message us from the in-dashboard support chat or email **[support@aristo.so](mailto:support@aristo.so)** and we will delete your account and all associated data.
  </Accordion>

  <Accordion title="How does automatic memory creation work?">
    When you interact with a connected agent or ask Chat in Dashboard to save durable context, Membase processes the conversation to extract key facts, preferences, and decisions. These are stored as structured memories in a knowledge graph. See [How Membase Works](/core-concepts/how-membase-works) for details.
  </Accordion>

  <Accordion title="How do I reach the Membase team?">
    The fastest way is to open the **in-dashboard support chat widget** in your [dashboard](https://app.membase.so) and message us directly. Note that this is a separate chat from Chat with Memory. You can also reach us on [Discord](https://discord.gg/vHgtDd6UTK) or by email at **[support@aristo.so](mailto:support@aristo.so)** for account-related issues.
  </Accordion>

  <Accordion title="Can I use Membase with multiple agents at the same time?">
    Absolutely. All agents connected to the same Membase account share the same memory pool. See [How Membase Works](/core-concepts/how-membase-works) for details on how context is shared across agents.
  </Accordion>

  <Accordion title="What happens if two agents write conflicting memories?">
    Membase automatically detects conflicts and resolves them by prioritizing the most recent information. You can also manually delete conflicting memories from the dashboard.
  </Accordion>

  <Accordion title="Is there a free tier?">
    Yes. Membase offers a **Free** plan and a **Pro** plan.

    * **Free**: Connect agents, sync integrations, store up to **1,000 memories** and **200 wiki documents**, run **40 dashboard chats per month**, and use **1,000 MCP memory searches per month**.
    * **Pro**: Higher limits including **5,000 memories**, **2,000 wiki documents**, **200 dashboard chats per month**, and unlimited MCP memory searches.

    You can see your current plan and usage on the **Billing** tab in your [dashboard](https://app.membase.so), and upgrade or manage your subscription from there. Sign up at [app.membase.so](https://app.membase.so) and connect your first agent in under a minute.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My agent can't connect to Membase">
    For Claude Code plugin issues, see the Claude Code troubleshooting steps below. For MCP clients:

    1. Ensure the npx command is using the latest package version.
    2. Restart your agent after updating the MCP configuration.
    3. Check that your network allows outbound connections to `mcp.membase.so`.
    4. If using OAuth, try logging out and re-authenticating.
  </Accordion>

  <Accordion title="Claude Code does not show Membase commands">
    Confirm the plugin is installed:

    ```bash theme={null}
    claude plugin marketplace add aristoapp/claude-membase && claude plugin install membase@membase-plugins
    ```

    If Claude Code is already open, run `/reload-plugins` inside Claude Code. Then run `/membase:login` and verify the connection with `/membase:status`.
  </Accordion>

  <Accordion title="I connected the wrong Membase account in Claude Code">
    Run `/membase:logout`, then `/membase:login` and verify the account with `/membase:status`. If the old account context is still visible in the current conversation, run `/clear` or start a new Claude Code session.
  </Accordion>

  <Accordion title="Memories aren't being created automatically">
    1. Verify the connection is active. In Claude Code, run `/membase:status`; in MCP clients, check your agent's MCP status.
    2. Ensure the conversation contains extractable information. Simple greetings may not generate memories.
    3. Check the dashboard for any sync errors.
  </Accordion>

  <Accordion title="Search results are not relevant">
    1. Try rephrasing your search query with more specific terms.
    2. Ensure the relevant memories exist in your dashboard.
    3. If the issue persists, report it on [Discord](https://discord.gg/vHgtDd6UTK) or via [feedback](https://membase.canny.io/feature-requests).
  </Accordion>
</AccordionGroup>

## Contact

For urgent issues or account-related requests, email us. For general questions, join our Discord.

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@aristo.so">
    Reach our support team at **[support@aristo.so](mailto:support@aristo.so)**.
  </Card>

  <Card title="Discord Community" icon="discord" href="https://discord.gg/vHgtDd6UTK">
    Join 800+ members for discussions and live support.
  </Card>
</CardGroup>