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In-Dashboard Support Chat

Open the support chat widget in your dashboard to message the Membase team directly. This is a separate chat from Chat with Memory. Ask account questions, report issues, and get fast responses without leaving the product.

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FAQs

Membase supports Cursor, ChatGPT, Claude, Claude Code, Codex, VS Code, Poke, Gemini CLI, and OpenCode, plus plugins for OpenClaw and Hermes. For Claude Code, use the Membase Claude Code plugin; MCP remains available as a fallback.
Yes. Membase uses industry-standard encryption for data in transit and at rest. Your memories are private to your account and are never shared with other users or used for training.
Yes. You control deletion at several levels:
  • Memories: Delete individual rows from the Memories table, or select multiple rows for bulk delete. See Memory.
  • Wiki documents: Delete a single document from its page, or bulk-select rows in the Wiki Table View. See Knowledge Wiki.
  • All memories from a source: Use the Delete memories action on the Sources page to remove every memory that came from that source (for example, all Slack memories). Disconnecting an integration only stops future sync; existing memories remain until you delete them.
  • Entire account: Message us from the in-dashboard support chat or email support@aristo.so and we will delete your account and all associated data.
When you interact with a connected agent or ask Chat in Dashboard to save durable context, Membase processes the conversation to extract key facts, preferences, and decisions. These are stored as structured memories in a knowledge graph. See How Membase Works for details.
The fastest way is to open the in-dashboard support chat widget in your dashboard and message us directly. Note that this is a separate chat from Chat with Memory. You can also reach us on Discord or by email at support@aristo.so for account-related issues.
Absolutely. All agents connected to the same Membase account share the same memory pool. See How Membase Works for details on how context is shared across agents.
Membase automatically detects conflicts and resolves them by prioritizing the most recent information. You can also manually delete conflicting memories from the dashboard.
Yes. Membase offers a Free plan and a Pro plan.
  • Free: Connect agents, sync integrations, store up to 1,000 memories and 200 wiki documents, run 40 dashboard chats per month, and use 1,000 MCP memory searches per month.
  • Pro: Higher limits including 5,000 memories, 2,000 wiki documents, 200 dashboard chats per month, and unlimited MCP memory searches.
You can see your current plan and usage on the Billing tab in your dashboard, and upgrade or manage your subscription from there. Sign up at app.membase.so and connect your first agent in under a minute.

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Troubleshooting

For Claude Code plugin issues, see the Claude Code troubleshooting steps below. For MCP clients:
  1. Ensure the npx command is using the latest package version.
  2. Restart your agent after updating the MCP configuration.
  3. Check that your network allows outbound connections to mcp.membase.so.
  4. If using OAuth, try logging out and re-authenticating.
Confirm the plugin is installed:
claude plugin marketplace add aristoapp/claude-membase && claude plugin install membase@membase-plugins
If Claude Code is already open, run /reload-plugins inside Claude Code. Then run /membase:login and verify the connection with /membase:status.
Run /membase:logout, then /membase:login and verify the account with /membase:status. If the old account context is still visible in the current conversation, run /clear or start a new Claude Code session.
  1. Verify the connection is active. In Claude Code, run /membase:status; in MCP clients, check your agent’s MCP status.
  2. Ensure the conversation contains extractable information. Simple greetings may not generate memories.
  3. Check the dashboard for any sync errors.
  1. Try rephrasing your search query with more specific terms.
  2. Ensure the relevant memories exist in your dashboard.
  3. If the issue persists, report it on Discord or via feedback.

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Contact

For urgent issues or account-related requests, email us. For general questions, join our Discord.

Email Support

Reach our support team at support@aristo.so.

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Join 800+ members for discussions and live support.